Client Portal & Mid-Office Transformation for a Non-Profit
Sector
Non-profit
Sector
Implementation
Role
Product Owner
• Summary
Leadership of a fully customised Salesforce-based client portal and mid-office implementation for Oranje Fonds.
Challenge
The organisation faced multiple parallel transformations:
- A complete rebuild of the IT architecture
- Replacement of all legacy applications
- A simultaneous organisational restructuring
- Fully remote collaboration due to COVID
- Delivery of an MVP within just four months
• Approach & Results
Approach
Scripe ensured focus and momentum by:
- Establishing a clear roadmap and prioritised backlog
- Building a high-performance (remote) delivery team
- Actively involving subject matter experts per deliverable
- Maintaining energy, ownership, and short decision cycles
Results
- A fully digital, state-of-the-art client portal and mid-office solution
- 500% faster submission of funding requests by clients
- 100% faster processing by financial advisors due to smarter, more focused request forms
• quote
“Scripe showed us the value of an MVP: focus on the most important features for your key processes, go live, and improve based on real user insights.”
Client name withheld due to confidentiality.
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