Savings Client Portal & Mobile App for a Retail Bank
Sector
Financial Services
Sector
Implementation
Role
Product Owner
• Summary
Product leadership for the implementation of a fully customised, modern client portal and mobile banking app built on Salesforce for NIBC Bank.
Challenge
The digital platform needed to:
- Comply with Dutch and Belgian laws and regulations
- Serve savings clients across two countries
- Integrate into a complex IT architecture
- Align a large, cross-border stakeholder landscape
- Balance security, UX, compliance, and performance
• Approach & Results
Approach
Scripe led the product stream of the digital transformation by:
- Defining a clear roadmap and prioritised backlog
- Building a high-performance development team
- Creating effective collaboration across both countries
- Ensuring regulatory compliance without compromising user experience
Results
- A state-of-the-art online banking environment and mobile app serving 200,000+ savings customers
- A renewed digital account opening process, including automated BKR checks and up-to-date KYC screening
- A fully customised design aligned with the bank’s entrepreneurial identity
• quote
“The unique combination of Scripe’s financial product expertise and IT implementation experience was of great value in successfully delivering our new online banking environment and mobile app.”
Client name withheld due to confidentiality.
Planning to implement a client portal or mobile app?
We would be happy to explore how Scripe can help you achieve your goals.
